WHOSE PERSONAL INFORMATION DO WE COLLECT? We collect personal information about individuals who are our:– Prospective Customers. This includes people we think may be interested in our products and services as well as people who have expressed interest in obtaining or learning more about those products and services, people who visit our webpages, and Current and Past Customers; – Current Customers. This includes people who purchase our products or services or who hold an account with us; and – Past Customers. These are people who have purchased our products or services but do not currently have an active account with us.We will refer to these individuals collectively as ‘Customers’.
HOW DO WE COLLECT PERSONAL INFORMATION? We collect information about Prospective Customers and Current Customers directly and via our agents, service providers and affiliates. We may collect this information:– when you make an inquiry at a kiosk, dealer, or event, which is operated by us; – through our door to door sales activities; – through our call centres; – through our websites, or websites operated by our affiliates; – through social media platforms such as LinkedIn and Facebook; and – through the purchase of marketing lists, databases and data aggregation services.When you apply to become our Customer, we will ask you to consent to us collecting information from particular third parties. We will only collect personal information from those parties if you consent. If you do not consent, we may not be able to provide the service or product you require. We are authorised to collect some personal information from third parties under Privacy Law.
WHY DO WE COLLECT PERSONAL INFORMATION? We collect personal information in order to:– provide products and services to customers; – manage and administer the products and services we provide, including for billing and credit control purposes (which may involve identity verification, credit checking, assessing entitlement to concessions, supplying and servicing a product, connecting and administering a service, billing and collection in relation to the service and investigating and rectifying complaints or faults). – inform customers about changes and improvements in our products and services; – create aggregate data through demographic profiling and statistical analysis of the database, and to allow for more efficient operations of our business; – market our products and services to customers; – market third party products and services to customers; – manage job applications; – manage relationships with our staff, contractors, agents, affiliates and service providers; – establish, exercise or defend any legal claims; and – comply with our legal obligations.We need to use personal information for most of our business activities, although the information we require depends on the circumstances. If we are unable to collect the personal information we need, we may be unable to meet the expectations of our Customers or provide the products and services they wish to receive.The personal information we collect may be shared within the Bold Media Group for the purposes outlined above.
DIRECT MARKETING Personal information collected for direct marketing purposes will only be collected, used or disclosed with the consent of the customer, unless we cannot practically obtain the consent of a customer, in which case we will:-include an ‘unsubscribe’ facility so customers can unsubscribe from the mailing list at any time; and – provide details for customers to opt out of receiving further direct marketing communications; and – include a prominent statement to the fact that a customer may make such a request.Direct marketing communications may be sent via post, e-mail, telephone, social media sites or other means.
DO WE DISCLOSE PERSONAL INFORMATION TO THIRD PARTIES?We may disclose personal information about our Customers to a range of third parties. For example:To third party agents and service providers who we engage to provide our products and services, these may include:– sales agents and representatives; – organisations that process banking transactions; – organisations that process debt collection; – printers, mail distributors, couriers and dispatch centres; – call centres operated by entities outside the Bold Media Group; – IT service providers and data managers; – legal, accounting, insurance and business advisory consultants services.We may also disclose:– personal information for credit checking, collection or credit reporting purposes to a credit reporting agency or credit collection agency, in accordance with the requirements of the Privacy Act 1988.Personal information we obtain in connection with the provision of telecommunications services may be disclosed in accordance with requirements of the Telecommunications Act 1997 (Cth) and the Telecommunications (Interception and Access) Act 1979 (Cth). This includes disclosure:– to the Telecommunications Industry Ombudsman for the purpose of complaint management; – in connection with directory assistance, emergency service calls or other urgent services, and in particular to the operator of the IPND for inclusion in the IPND, including your name, address, telephone service number and other public number customer details; – to law enforcement agencies for law enforcement or security purposes; and – as required by law.
HOW DO WE PROTECT YOUR PERSONAL INFORMATION?We recognise the importance of protecting your personal information and of ensuring that it is complete, accurate, up-to-date and relevant. When you call us in relation to your account or service, we complete an ID check to verify your identity and to check the details we hold about you are correct and to update them if required.We have documented processes for verifying personal information collected for particular transactions. Our staff are trained to properly handle the different types of information they receive, particularly sensitive information. We have quality assurance measures in place to monitor calls to ensure that our processes are being followed.While some of the personal information we collect is held in hardcopy form, most personal information is stored in electronic databases. We have extensive processes in place to ensure that our information systems and files are kept secure from unauthorised access and interference.We have contractual arrangements in place with our agents, service providers and affiliates that require them to comply with applicable privacy laws and our privacy policies. We require third parties who are outside Australia to handle the personal information we transfer to them with the same level of protection as would apply to the information in Australia.
CAN YOU ACCESS OR CORRECT PERSONAL INFORMATION WE HOLD ABOUT YOU? You have a right to access personal information we hold about you. You are also entitled to ask us to provide you with the details we have provided about you to the IPND. You can do this by contacting us and we will provide you with the information within a reasonable time, usually 20 business days.If your request to access personal information is particularly complex or requires detailed searching of our records, the Privacy Act permits us to charge you a cost to provide you with this information.We will provide access to the information held about an individual, including for the purposes of correcting or updating that information, unless there is an exception which applies under the APPs.You have a right to ask us to correct information we hold about you if it contains errors or is out of date, incomplete, irrelevant or misleading.We will make the corrections provided that any changes are in line with IPND requirements. We do not charge you to access or correct your information in the IPND.
COMPLAINTS AND FURTHER INFORMATIONIf you would like to complain about a breach of the Australia Privacy Principles, you may contact our Privacy Officer at the details below.The Privacy Officer will investigate your complaint and notify you of the outcome within a reasonable period of time, usually 30 days. If you disagree with our decision, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) by visiting www.oaic.gov.au/privacy/privacy-complaints.If you would like further information on the way we manage personal information, would like to request access to or correction of personal information, or wish to make a complaint, please contact:Customer Care Department Attention: The Privacy Officer Address: 70 Breen St, Bendigo VIC 3550